Exchange and Return Policy

At Carnation Jewelry, we are committed to ensuring your complete satisfaction with every purchase. Each item is meticulously curated and quality-checked before shipping. If you receive a defective or incorrect item, our goal is to offer a seamless, hassle-free resolution through our exchange and return policy.

Conditions for Returns:

• Damages and issues: Please inspect your order upon receipt and contact us 
  immediately if the item is defective, damaged, or incorrect. This allows us to promptly assess the issue and take the necessary steps to resolve it.
• Return Requests: If you wish to return an item for a refund, please notify us within 24 hours of receiving it. The item must be unworn, in its original condition, and with all tags attached. To initiate the return process, contact our customer support team at carnationjewelry89@gmail.com or Carnation Jewelry’s Facebook Page Messenger. We will provide detailed instructions for returning the item and processing your refund.
• If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Please note that the following items cannot be returned:

• Customized or Personalized Products: Items specially made or engraved to your specifications cannot be returned unless defective or damaged upon arrival
• Earrings: Due to hygiene reasons, earrings are non-returnable and non-exchangeable.
• Sale or Clearance Items: Products purchased during sales or clearance events are final sales and cannot be returned or exchanged unless they are defective.

 

Please note that the following items cannot be returned:

Customized or Personalized Products: Items specially made or engraved to your specifications cannot be returned unless they are defective or damaged upon arrival.

Earrings: Due to hygiene reasons, earrings are non-returnable and non-exchangeable.

Sale or Clearance Items: Products purchased during sales or clearance events are considered final sale and cannot be returned or exchanged unless they are defective.

 

Conditions for Exchanges:

• Exchange Requests: Exchanges can be requested within 24 hours of receiving your item. The item must be in its original condition, unworn, and with all tags attached. To start the exchange process, contact our customer support team at carnationjewelry89@gmail.com or Carnation Jewelry’s Facebook Page Messenger to start the exchange process. We will provide instructions on returning the item and facilitate the exchange.

 

Important Information:

• Shipping Fees: Customers are responsible for shipping fees associated with 
  exchanges and returns unless the item is defective or incorrect.
  
• Tracking and Safety: We recommend using our courier service, which allows us to track your package throughout its journey for added peace of mind.
  
• Processing Time: Refunds or exchanges will be processed within 2-3 business days after we receive the returned item.

 

For any questions or assistance regarding your exchange or return, please do not hesitate to contact our customer support team. We are dedicated to resolving any issues and ensuring your satisfaction with your Carnation Jewelry purchase.